Customer Testimonials

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DealerRater Jan 27, 2021
 

Everyone was super friendly. I was made to feel like I was important. Anthony was excellent and the paper work was quick and efficient. I recommend this dealership to anyone.

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Google Jan 22, 2021
 
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Google Jan 21, 2021
 
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Google Jan 21, 2021
 
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DealerRater Jan 17, 2021
 

Roger was a great salesman, and I would highly recommend him to anyone. We showed up at 7am, and they don’t open till 8am. He was inside the showroom and he waved me in. I told him I had to work at 9am and I knew they didn’t open till 8, I was just hoping that someone was there early. He grabbed the keys to the car we were interested in and made the experience super easy. He has a lot of experience in the car industry and has been with Jim Marsh for 3 years. He called the finance ...

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Google Jan 16, 2021
 

Customer service was A1!! Even though it was an extremely busy day with a 2 hour wait. I hesitated on staying at first because it was so busy but I’m so glad I did. The man at the counter ( wish I would have gotten his name) was fantastic with sporadically informing us as customers of the statuses our vehicles were in. They could not have made the situation any easier. I want to thank the whole team from the gentleman at the desk, to the mechanic, to the sweet, nice lady at the Cashiers desk. Also, I would like to ...

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Google Jan 16, 2021
 
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DealerRater Jan 15, 2021
 

This dealership is friendly, helpful, and comfortable. The fireplace was especially inviting. The antiques and art provide interesting viewing. Mr. Marsh, Roger, Sam, and everyone else we had contact with were friendly and helpful.

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DealerRater Jan 14, 2021
 

Friendly and excellent service ! Will always recommend this dealership. Very satisfied with the car I purchased here and will continue buying from this dealership, great prices!

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Google Jan 13, 2021
 
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DealerRater Jan 12, 2021
 

I had a Great experience. I felt they listened to me an helped me find both the right vehicle and the right financing to meet my needs.

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Google Jan 11, 2021
 

Excellent customer service...Todd and Conner gave us excellent service. I had back surgery and couldn't stand or sit.. they took excellent car of me and my car. Thank you so much!

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DealerRater Jan 9, 2021
 

From my first chat on the web to the test drive and final sale the experience was impeccable. 100% recommend Jim Marsh Kia! Roger was a great salesman. Thank you!

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Google Jan 9, 2021
 
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Google Jan 8, 2021
 

The salesman, Mike Castiglione was extremely helpful and helped me receive a very fair price on an extremely popular and in demand Kia Telluride.

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Google Jan 7, 2021
 
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DealerRater Jan 7, 2021
 

Great people. Awesome customer service friendly service would have family who there and buy a vehicle nice auto show and very clean restroom.... Had and awesome time.

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DealerRater Jan 7, 2021
 

I love the ease of everything. I do suggest you upgrade your computers to be able to send and receive sign-able PDF's. Very happy with the work and a special shout out to Sarah.

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DealerRater Jan 6, 2021
 

Great experience! Came in with the thought of looking around. Walked out 3 hours later with a new car!! Lester was very helpful! Thanks I love my new K5!

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DealerRater Jan 5, 2021
 

Went in to test drive the K5, we were impressed with the vehicle’s looks and handling. The salesman -Mike- was very helpful providing good information for us to pick the right trim for us. Thank you.

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Google Jan 4, 2021
 

Very clean and feels safe (following Covid Protocols) My sales man Kenneth was very helpful and knowledgeable, and friendly- this is my 2nd car i have purchased from this dealership! I will definitely return again...

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DealerRater Jan 3, 2021
 

Really appreciated our salesperson Roger Cariaga going the extra mile for me to make sure I was able to test drive all the different options available including one that just came in off the new shipment truck. Very knowledgeable and helpful person.

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DealerRater Jan 1, 2021
 

I was able to locate the car I was interested in online and Ron Cash Twist assist me with a test drive of the car. He was very professional and knowledgeable.

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Google Dec 31, 2020
 

Superior service I just wish I'd brought my car here after my accident instead of sudden impact

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DealerRater Dec 31, 2020
 

I’m very happy with my experience with this dealership and with my car. They helped me find what I wanted and made it easy to finance it with payments I could afford and understand.

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Google Dec 29, 2020
 
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Google Dec 22, 2020
 
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DealerRater Dec 20, 2020
 

Service was outstanding as always the workmanship is beyond excellent and I always feel good when leaving knowing my vehicle was well taken care of and in the best condition due to their compassion and pride in doing an excellent job!

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Google Dec 18, 2020
 
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Google Dec 18, 2020
 
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Google Dec 17, 2020
 
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DealerRater Dec 17, 2020
 

Roger was very pleasant and helpful and got me in and out of there pretty quickly. Roger made sure to go over the car before I left.

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DealerRater Dec 17, 2020
 

Great people, great deals and without all the pressure to buy! I felt very comfortable there and didn’t feel like I was getting ripped off. They worked with me and found the best deal that works for my life. Very grateful and will be back when I need another car purchase 🤗

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Google Dec 16, 2020
 
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Google Dec 15, 2020
 
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Google Dec 14, 2020
 
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Google Dec 13, 2020
 

Purchased my dream car today! Gino Massaro is friendly and professional. I never felt rushed or pressured into buying. He took his time and answered all of my questions. I will refer my friends and family to him.

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Google Dec 11, 2020
 

Loved it one of the best and onley places to recieved gratitude covid free atmosphere aswell as great deals all at once great job

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DealerRater Dec 10, 2020
 

Service is always first rate at the Jim marsh dealer. With the mask on I don’t know who thank but to people who helped me.

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Google Dec 9, 2020
 
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Google Dec 6, 2020
 
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Google Dec 3, 2020
 
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DealerRater Dec 3, 2020
 

Took our Kia in for a recall issue. Great customer service with Todd and Gage in the service department! Friendly atmosphere! Very clean dealership! If anyone needs a good quality dealership or in need of a new vehicle Jim Marsh Kia is the go-to place! Thanks to everyone involved in making this facility top-notch!

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DealerRater Dec 1, 2020
 

I would recommend this service to my friends and coworkers Friendly Knowledgeable I just missed meeting Jim himself 🙂🙂 This is my second KIA. Just traded Forte 335,000 10 years old

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DealerRater Nov 30, 2020
 

Ms Keene kept me well informed. Her communication skills were outstanding and more than timely. Great professional skills with a exceptional personality. Body Shop, Thanks for job done well and timely.

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Google Nov 30, 2020
 

Could just wander around, lovely vehicles, that Sedona is huge.

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Google Nov 29, 2020
 

It is obvious that Mr Marsh and His family has been serving and I mean serving Las Vegas for a very long time. His staff truly have the best for their guests and customers at heart. If you are looking for a Car new or used stop by and take them for a spin... You'll never forget or regret it.. Thank you Jim!

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Google Nov 22, 2020
 

one of the best experience ever had for buy car for the first time ever , gino was amazing and one of the best sale man ever had so far in my life and rest of jim marsh kia team hanks for all the help, i will recommend my friends go get a car at your place.

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Google Nov 21, 2020
 

Hands down the best dealership experience I've ever had. I won't be going anywhere else as long as I'm buying Kia. Ask for "Cash." Sal (manager) and Sean (finance) were phenomenal throughout the transaction as well. They also participate in the Costco Auto Program, so bring your membership card for extra benefits.

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Google Nov 19, 2020
 
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DealerRater Nov 19, 2020
 

Made an appointment with Todd at the Service Center...he is always helpful and polite. Then went to parts department and met up with Warren very polite and helpful regarding the part I needed.

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Google Nov 18, 2020
 
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Google Nov 16, 2020
 

Shout out to Todd in the service department, went up to bat for me on my warranty when my extended warranty company were trying to do me dirty!

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Google Nov 16, 2020
 

After I stopped to wash my car the trunk wouldn't close. I ran over to Jim Marsh Kia for help. Thank goodness it was under warranty. They helped me out for me a rental car and was on my way. They called the following day that my car was ready. Very nice and helpful.

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DealerRater Nov 13, 2020
 

Roger was patient in showing me the special features In my new vehicle. About Khan, he is very persistent in getting my business and I agreed to the terms he promised me, but when I came to Finance, the promised deal was changed, from 72 months, was changed to 75, from 2.99% APR was changed to 3.50%. I felt like I got ripped off blind.. somewhere!

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DealerRater Nov 10, 2020
 

Was a good experience overall. My salesman and the management team were able to work with me throughout the process. I would recommend them if your looking to buy a Kia to come to this dealership!

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DealerRater Nov 10, 2020
 

Smooth and easy transaction. They were fair on both my trade-in and the price of the new vehicle. I would highly recommend them if you are looking for a Kia. It was worth the drive from Henderson.

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Google Nov 7, 2020
 
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Google Nov 5, 2020
 

Not only did we have a great buying experience with this company. But we had great services since then. They have bent over backwards to take very good care of us. I would definitely buy another car from this organisation.

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Google Nov 5, 2020
 
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Google Nov 3, 2020
 
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Google Nov 3, 2020
 

Cliff was awesome during the car purchasing process, very friendly, and accommodating. Great dude and Google recommend him

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DealerRater Nov 3, 2020
 

I appreciate the time that Todd took to keep me informed on the part that was very hard to come by for 2 months. I never had a problem with the service department or Todd. My prior survey was meant to show disappointment in Kia Manufacturing for not having the regulator in the first place and for not knowing when that part would be available.

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Google Nov 1, 2020
 

Jim Marsh Auto Shop did an outstanding job repairing my vehicle. I would recommend this shop to my friends and family.

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Google Nov 1, 2020
 
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Google Nov 1, 2020
 

Excellent Service from beginning to end. The entire staff Thank you

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Google Oct 31, 2020
 
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DealerRater Oct 27, 2020
 

Jim Marsh Kia was prompt, professional and friendly! I would highly recommend anyone in the market for a new vehicle to check out Jim Marsh!

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DealerRater Oct 24, 2020
 

Ron was great he let us test drive several vehicles so it was easier to select exactly what we wanted Until we got to the sales part but that's pretty typical of car dealerships

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Google Oct 23, 2020
 
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Google Oct 20, 2020
 

Very inviting. Good selection and Wes was very helpful. Hope to make our purchase here. John

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Google Oct 19, 2020
 
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DealerRater Oct 19, 2020
 

Referred to by a friend. Will continue to go back every time we need a car. Mr. Bolun Zhang was the most professional and understanding sales person I have ever dealt with.

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Google Oct 16, 2020
 
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DealerRater Oct 15, 2020
 

No pressure. They listened to what I had to say first and based my needs from that. They went out of their way to make me happy. Khan and Gino was terrific.

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Google Oct 15, 2020
 

They were great.

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Google Oct 15, 2020
 

The service writers are always prompt and helpful. I don't take my Kia anywhere else. Thank you for always taking care of me.

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DealerRater Oct 14, 2020
 

Excellent service as usual. Mr Todd Gerstenberger provided outstanding customer service as is the norm for the Service Department at Jim Marsh Kia. Always customer friendly.

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DealerRater Oct 14, 2020
 

Ronnie is a gem! Thanks for helping me get into my second car! Appreciate the time you spend with me always! Always Caring, considerate and reasonable

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Google Oct 11, 2020
 
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Google Oct 11, 2020
 
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DealerRater Oct 10, 2020
 

Jonathan provided courteous, efficient service. Checked for any recalls and scheduled a repair appointment. This was my first appointment since purchase via Jim Marsh. Excellent.

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Google Oct 10, 2020
 
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Google Oct 7, 2020
 
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DealerRater Oct 7, 2020
 

Great dealership that focuses on making their customers happy! We drove 35mins across town to check out the Telluride stock and were happy to see the Nightfall Edition on the lot. Roger got us a test drive immediately and showed us all the features and benefits. He was very helpful is getting us a deal that worked best for us and we left new car owners! Will definitely be back for future car purchases! Thanks Roger!

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DealerRater Oct 7, 2020
 

Jim Marsh Kia is my place to buy a car. I'm 89 yrs. old & have been driving 70 years. I usually keep a car for 3 yrs. I've dealt with many different makes & models. Kia is one of the best dealers because of the sales people it employs like GINO !!!

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Google Oct 7, 2020
 
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Google Oct 5, 2020
 

I had a good experience with Mike the first time there and then the second day Chris help out with the rest and they both was very nice and treated me and my wife well while we was there. It took a minute to get all the paperwork and stuff together but they took care of us at the end. So no problems. Thank you guys so much and I love my KIA Optima!!!! Very happy with my purchase!!!

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Google Oct 5, 2020
 

Great customer service easy process

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DealerRater Oct 5, 2020
 

Excellent experience. Thanks to Gino I’m now driving my dream car, and the same day I bought my car he helped my grandparents get a car as well which was greatly appreciated! Thanks so much!

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Google Oct 4, 2020
 

Old timey feel, but fair dealership

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DealerRater Oct 3, 2020
 

I was at a doctors appointment and I saw Jim marsh Kia dealer and I decided to stop by and drive through the parking lot just to see what kind of cars they had and that’s when Gina came out and we started talking and he showed me a few cars and then he showed me the car that I fell in love with unfortunately my payment is very high I’m not exactly excited about that but Love the car

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Google Oct 2, 2020
 

Good experience! From the salesman to finance the team was patient and friendly. Options were shared and we didn’t feel pressured to buy!

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DealerRater Oct 1, 2020
 

I would like to thank your staff at the body shop, especially‘Sidney Shaver. She kept up to date on repairs/costs, and managed to finish repairs before my scheduled trip. You have a very professional staff.

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DealerRater Oct 1, 2020
 

Online search for hybrids led me to KIA Niro PHEV. Kelly in internet sales responded to schedule test drive. I called and just went to dealership. Roger and Kelly arranged for drive of 2 different models, then allowed me to take the car I preferred home and let the wife test drive it. We really like the Niro, so I went back and bought it. Was out of there in record time. A good, non- stressful car buying experience. Good people. Had a nice chat with Jim Marsh awaiting paperwork from finance.

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DealerRater Oct 1, 2020
 

I couldn't get an appt to get the oil changed in my Cadenza for a month and a half! And, I was there for almost three hours getting the oil changed. But, everyone was very kind and accomodating.

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Google Sep 30, 2020
 

Buying this Car was a Great Experience. Our Sales Professional was Just Awesome. Mike & Elaine Madej

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DealerRater Sep 30, 2020
 

Excellent customer service !! Sydney Shaver was very professional, always gave updates on the progress of the repairs of my vehicle. She was very kind and courteous. The body shop was very fast in doing the repairs and the quality of work was excellent. I highly recommend them.

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DealerRater Sep 30, 2020
 

We had body work done on our Honda Odyssey. Araceli Keene was the best there is. So helpful, friendly, and a very Positive & kind person.

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DealerRater Sep 29, 2020
 

Todd is amazing! Can’t say enough good things. Have owned everything from Porsche to Mercedes and his level of service is at that level or exceeds it in so many ways. I feel confident that when I drop my car it is being looked after and returned in the time frame that was given. Very communicative during the process which means a lot to me. He is the reason that when my wife’s Durango lease is up in February we will purchase a Kia as our second car. Thank you again Todd for everything that you do!

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