Car buying made easy ! Love my sportage!
It was an awesome experience. The whole staff was involved in the process. We really were part of the family. Their showroom is set up like a living room Warm & Cozy.
Cliff was so friendly and helped us get into the car we wanted for a great price. I'd send my friends here. Made the car buying process as smooth as it could be.
Wei Zhang was very helpful getting us into a new car that we can afford the payment. He explained all the features on the car.
If I could leave zero stars, I would. This dealership has been nothing but problems. Two weeks ago, I purchased a brand new 2019 Kia Soul. It is already in the service department for repairs. I was approached with nothing but rude staff. They refused to get me a manager to speak with. Instead, they harassed me in the showroom. They supposedly fixed the problem. The same exact night, the car broke down two more times. They wouldn't reimburse me for the $50 deposit for a rental car. Again, this is a new vehicle. They just took over $20,000 out of my pocket, but $50 to take care of a rental car was unreasonable to them. Lester, a salesman, thought it was appropriate in the showroom to tell me, why can't I just borrow the money from someone.Clearly because his pockets aren't being affected, it's not a problem for him. The way you're treated at this dealership is unreal. So now I'm without my BRAND NEW VEHICLE. Asked Lester, Why do you sell cars off the lot that aren't ready to drive?His response, We do all of the time. This is the customer service they provide after taking $20,000 from me. Now I'm waiting for Monday morning because "hopefully" then they'll have the problem fixed. I've never been treated so poorly by the service industry my entire life. Stay far, far away from this dealership. It would be one thing if the car was purchased used. This car is brand new. Two weeks old.Nobody was able to get me a manager to speak with today.
This is the first vehicle I've bought where the salesman literally did not push anything off on me. He showed me the available vehicles they had I was looking for, explained the feature differences, and never tried to dissuade my decision. Wasn't planning on buying one, but the ease of this process and no pressure from the salesman, I left with a new vehicle. Thank you.
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